Common Questions
Quick answers when something does not work as expected — written for store owners, not technicians.
Customer cannot book from the app
- Make sure they selected the correct store in the app
- Check that they completed their delivery address
- Ask them to close and reopen the app
- Contact us if the problem continues after a demo review
Rider cannot see a job
- Confirm the job is assigned to that rider in the dashboard
- Rider should log out and log back in
- Check that the rider is using the correct store name at login
Payment shows wrong on the order
- Check the Payments page for the full list of collections
- Online payments may take a moment to confirm after customer pays
- Partial payments mean balance is still due — collect remainder at delivery
Dashboard not updating
- Refresh the browser page
- Check your internet connection
- If problem persists, contact pixxenlab@gmail.com with your store name
Customer or rider not getting phone alerts
- Notifications must be allowed in phone settings
- User should log in again after installing the app
- Alerts work on real phones, not on desktop test screens
Still need help?
Email pixxenlab@gmail.com or call +91 99999 73601. You can also book a demo from our contact page and we will walk through the issue with you.
