GoLaundry User Guide

Welcome! This guide explains how GoLaundry laundry billing software works in simple, everyday language. You do not need any programming or IT background — whether you run one shop or many outlets, these pages walk you through orders, billing, customer app, rider deliveries, and reports step by step.

What you get with GoLaundry

• Store Dashboard — your team's main screen on a computer or tablet for billing, orders, customers, and reports
• Customer Mobile App — lets customers book pickups, track orders, pay online, and use wallet or loyalty points
• Rider Mobile App — helps delivery staff complete pickups and deliveries and collect payments on the spot

Where to start reading

• New to GoLaundry? Read What is GoLaundry? then Getting Started.
• Running the counter daily? See Store Dashboard, How Orders Work, and Payments & Billing.
• Using mobile apps? Read Customer Mobile App and Rider Mobile App.
• Own multiple stores? See Multi-Store Control and Reports & Insights.

All guide topics

• What is GoLaundry? — A simple introduction to GoLaundry — laundry billing software and a complete laundry application for store owners and managers.
• Getting Started — How to begin with GoLaundry — from booking a demo to getting your store, team, and apps ready.
• Store Dashboard — A plain-language tour of your main control screen — every menu explained for store owners and staff.
• How Orders Work — Understand every stage of a laundry order — from the moment a customer drops off clothes to final delivery and payment.
• Pickups & Deliveries — How pickup and delivery jobs work for your riders and your counter team — in everyday language.
• Payments & Billing — How billing, collections, and payment records work in GoLaundry — cash, UPI, wallet, and online.
• Wallet & Loyalty — Prepaid wallet, customer dues, and loyalty points — how they help you retain customers and get paid faster.
• Packages & Plans — Sell prepaid laundry plans and subscriptions — like monthly bundles — to lock in repeat customers.
• Customer Mobile App — What your customers see and do in the GoLaundry mobile app — booking, paying, and tracking orders.
• Rider Mobile App — How your delivery staff use the rider app for pickups, deliveries, and collecting payments.
• Alerts & Updates — How GoLaundry keeps your team and customers informed with live updates and phone notifications.
• Online Payments — How customers and riders pay online through GoLaundry — simple explanation for store owners.
• Reports & Insights — Understand your sales, payments, and store performance with easy reports — no spreadsheets needed.
• Team Roles & Access — Who can log in, what each role can do, and how to keep your store data safe — explained simply.
• Multi-Store Control — How head office manages several laundry outlets from one place — for owners with multiple branches.
• Full Day Workflow — Follow one order from customer booking to final delivery — see how all three apps work together.
• Common Questions — Quick answers when something does not work as expected — written for store owners, not technicians.
• FAQ — Frequently asked questions about GoLaundry laundry billing software — answered in plain language.

Need a personal walkthrough? Book a free demo and our team will set up GoLaundry for your laundry business.