Customer Mobile App
What your customers see and do in the GoLaundry mobile app — booking, paying, and tracking orders.
Why give customers an app?
The customer app turns your laundry into a modern service. Customers book pickups from home, pay without visiting the counter, and track their order status — while your team sees everything in the dashboard. Less phone calls, more convenience, stronger loyalty.
How customers get started
- Download the app from the app store (link provided by your store)
- Select your laundry store from the list
- Sign in with phone number and name — no password needed
- Add delivery address if they want home pickup
Main screens in the app
- Home — quick button to schedule a pickup
- Orders — list of current and past orders with payment option
- Wallet — prepaid balance and top-up
- Points — loyalty balance and redeem options
- Packages — buy subscription plans
- Schedule — pick date and time for pickup
Typical customer journey
- Customer schedules a pickup with date and time slot
- Rider collects clothes; staff process the order at your store
- Customer gets notifications when status changes
- Customer pays online or on delivery; picks up or receives delivery
Tips for store owners
Put a QR code or poster at your counter so walk-in customers know they can book from the app next time. Regular app users order more often and are easier to retain.
